‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
General Manager, Areej & Harvey Nichols, Al Tayer Group
SUCCESS HIGHLIGHTS
Led Buying and Merchandising for premium beauty for the Al Tayer Group, Dubai across two companies, Areej which is a chain of cosmetics stores across the UAE and Harvey Nichols, Dubai. Launched over 150 luxury, cosmeceutical and niche beauty brands into Harvey Nichols within a four-month period and for the opening of 5 new Areej stores simultaneously. Developed a strong marketing and promotional calendar for the launch of Harvey Nichols, to include exclusive VIP events, daily catwalk events, product demonstrations, podiums posted throughout the Mall of the Emirates, GWP’s, exclusive offers and goody bags.
THE ISSUE
The Al Tayer Group had acquired the distribution rights for Harvey Nichols, Dubai with a four-month deadline to the store opening. Harvey Nichols was a new brand for the UAE. The Buying and Merchandising team weren’t familiar with Harvey Nichols and the full beauty brand portfolio for Harvey Nichols wasn’t available in the Middle East. The Mall of the Emirates was in the process of being built and hadn’t been completed yet; it was difficult to negotiate with beauty brands without having a finished location to present to them. Beauty brands had stringent guidelines and criteria for the merchandising of their beauty counters, many of the fixtures and fittings for their counters were on a four-month lead-time and needed to be flown in from other countries.
The Buying and Merchandising Team were accountable for delivering sales for both Areej and Harvey Nichols, who operated as competitors to one another in The Mall of the Emirates with a similar brand profile. A number of the premium beauty brands held a selective distribution agreement which meant that they were restricted in terms of the retailers they could launch their brands into, and were also restricted by the number of doors they could open within a set location per year, to maintain their exclusivity in the marketplace. This presented a challenge to the Buying and Merchandising team, as they had to negotiate to secure the right brands for both companies to deliver sales forecasts.
‘Janet Milner-Walker is an expert in luxury goods merchandising with premium cosmetics and fragrances. I partnered with Janet in her role as Head of Merchandising for Beauty and was guided by her to deliver impactful retail traffic, sales and conversion through her Beauty business plans for Harvey Nichols. Janet’s ability to manage multiple Beauty vendors in her merchandising capacity was evident with the strong rapport she held with the stores’ brands and vendors. Janet was always a pleasure to work with and balanced results and managing people with effortless aplomb.’
Head of Marketing, Areej and Harvey Nichols, Al Tayer Group
THE APPROACH
MEETING WITH HARVEY NICHOLS, UK
The process began with a meeting with Harvey Nichols, UK, to establish the brand portfolio, standards and criteria for in-store merchandising for Harvey Nichols, Dubai.
BRIEFING THE TEAM
Briefing took place with the Buying and Merchandising Team, retail operations team, marketing and training teams to develop a strategy for the launch.
SOURCING NICHE BEAUTY BRANDS
Meetings were set up with niche, cosmeceutical and luxury brands unavailable in the Middle East including Rodial, Dr Hauschka, Strivectin, Talika, Mario Badescu, Amanda Lacey, Jo Wood Organics.
NEGOTIATING POSITIONING WITH LUXURY BRANDS
Meetings were set up with premium beauty brands including the Estee Lauder Group, Chanel, Coty Group, Clarins, Givenchy, Elemis. Brands were restricted by the number of outlets they could open each year, a challenge to the Buying and Merchandising team who were accountable for delivering sales for both companies. Negotiations were underway to secure the right brand portfolio for each company to deliver forecasted sales.
MARKETING AND PROMOTIONAL CALENDAR
Cross-functional meetings with marketing, PR, operations, suppliers took place to develop the marketing and promotional calendar, marketing plan and budget as well as with each of the beauty brands. Created a strong marketing and promotional calendar to support the opening of Harvey Nichols and the introduction of exclusive brands to the region.This included VIP events, catwalk events, product demonstrations, podiums posted throughout the Mall of the Emirates, GWP’s, exclusive offers and goody bags.
A strong marketing and promotional calendar to deliver the sales forecast for Areej was of equal importance. Exclusive events and GWP’s were negotiated with suppliers for Areej and Harvey Nichols, taking place at different times of the year to balance the sales and footfall for both companies.
‘Janet’s experience in the international market and with the luxury end of the industry has been a huge benefit to developing the skills of the buying and the retail team. Positive, focused and well organized she builds strong relationships with our suppliers, changing the way in which we negotiate and plan events. She is an asset to every business.’
Sales and Operations Manager, Areej and Harvey Nichols, Al Tayer Group
PROJECT RESULTS
As Head of Buying and Merchandising, Beauty, Janet led the buying, merchandising, strategy and sourcing of beauty for Areej stores, UAE and for Harvey Nichols, Dubai working together with the Al Tayer beauty team. Harvey Nichols opened on time, to budget with a portfolio of exclusive brands in the UAE; Areej opened 5 new stores simultaneously. A successful outcome delivering a total sales growth of 49% year-on-year.
If you would like to discuss how we can work with you to develop and grow your brand in the marketplace, GET IN TOUCH, we would love to hear from you.
As a beauty and wellness consultancy, we develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure neatly packaged up to deliver you commercial results. We design brand identities and visual elements, manage your product development, build your go-to-market strategies to help you to engage with your ideal customers.
We are proud to support our clients from different regions of the world – from Saudi Arabia, to Dubai, Sri Lanka, Africa, Australia, the US, Canada, Europe and the UK – from entrepreneurs, to multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies. And we work with you across the retail sector, and the professional sector, including the hair care market, professional nail care market, spas, salons, hotels and the aesthetics market – here’s a snapshot.
If you would like to discuss your ideas with us, get in touch, we would love to hear from you.
As an international beauty and wellness consultancy, we are proud to work alongside clients from different regions of the world – Saudi Arabia, Dubai, Sri Lanka, Africa, Australia, Canada, US, Europe and the UK . We love collaborating with entrepreneurs, multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies across the retail sector, and the professional sector, including those selling into the hair care market, hotels, spas, professional nail care market and aesthetics market.
If you need support with devising a new strategy, developing a new product range, designing your packaging or rebranding your current product range, managing your PR, or with planning your market-entry into international markets, get in touch, we would love to hear from you.
Bespoke is a brand management expert with deep industry knowledge, extensive experience and a comprehensive understanding of the beauty and personal industry in the UK and Europe, complemented by an extensive network of contacts in the relevant market segments. Bespoke’s expertise, experience and contacts significantly contributed the success of the UK/Europe project with the companies that Bespoke assisted successfully entering or well on track to enter the UK and European markets. The Bespoke team was very professional, responsive and obliging and always delivered within timeframes. It was a pleasure to work with them.
Working with Janet over the past year has been a real pleasure, she has fantastic industry experience and knowledge of the UK beauty market. She has delivered a number of webinars for my clients looking at how to enter the UK market, providing an overview of the market and how to build a strategy. She took the briefs we provided and added real value to them, included key insights and information that my clients have found incredibly useful. Feedback on these sessions has been very positive. Janet is a clear communicator and has always delivered as agreed and on time. We are continuing to work together on other projects and I very much value the conversations we share.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘As a Queensland-based company, we were determined to tap into the European market and establish a strong presence. From the very beginning, Bespoke Advantage demonstrated a deep understanding of our export goals and objectives. Their comprehensive knowledge of the European market, coupled with their extensive network of contacts, enabled them to connect us with key decision-makers and influential stakeholders in our target countries. Their strategic guidance and insights were invaluable in shaping our export strategy and positioning us for long-term success.’
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘Absolutely fantastic course. Condensed learning from Janet, an expert in developing beauty brands. Also, valuable introductions to expert professionals, in the Masterclass sessions. In 12 weeks, you will learn from Janet, what would take years to learn by yourself. A very worthwhile investment’