Business Terms - Bespoke Advantage - Our Terms with You

Familarise yourself with our terms

These terms and conditions (‘the Terms”) govern the users (‘you’ or ‘your’) use of the website (‘the Website’) and your relationship with Emerald40 Ltd t/a Bespoke Advantage (“Bespoke Advantage”), a company registered in England and Wales under company number 09361144, VAT number 201723947 whose registered office is at Suite 229, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX  (‘we’, ‘our’ or ‘us’).

We take pride in delivering an exceptional service and ensuring that our work meets with your expectations. This agreement and our proposal outlines the responsibilities of both parties and what will take place should something go wrong. You are employing Bespoke Advantage to undertake the project as outlined in the proposal. In accordance with these terms of business and the proposal…

You agree that you have the authority to enter into this contract on behalf of yourself, your company or your organization. You will provide us with everything required to complete the project on time. You understand that if you fail to do so, it will impact upon the delivery times of the project You’ll complete any preparatory work before our sessions and implement the actions we agree. You agree to abide by our payment terms as stipulated in this contract. We agree that we have the experience and ability to do everything we’ve committed to you and that it will be done in a professional and timely manner.

Our pricing is based on the length of time it takes to undertake and deliver the work we have agreed. We understand that as a small business, payment terms provide you with the opportunity to plan and budget. We do extend payment terms. As we are a small business, having our bills paid on time is equally important. To maintain a professional relationship, please ensure that you respect our payment dates.

Should you need to cancel a project, you will pay us for the time we have spent on your work up until that date.

All deposits are non-refundable. We book projects ahead of time – often up to six months in advance. Deposits are our way of committing our time to you and to ensuring that you are committed to working with us.


We will always deliver work to the best of our ability, we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. Any liability is strictly limited to the price you paid for the project. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

The methodology and experience we share with you is owned by us and may not be repackaged, rebranded or resold in any way. We love to share what we’ve learned on our blog and on social media channels. We reserve the right to write about our projects for books, magazines and for websites to share the experience and learnings on behalf of others. If you are not happy for us to do so, please let us know.

Our office hours are 9am – 5.30pm, Monday to Friday. We will usually respond to emails within one working day. We don’t tend to check emails at the weekend. Please bear this in mind.

You can’t transfer this contract to anyone else without our permission. This contract is a legally binding document under exclusive jurisdiction of the English and Welsh courts.