These terms and conditions (‘the Terms”) govern the users (‘you’ or ‘your’) use of the website www.thebespokeadvantage.com (‘the Website’) and your relationship with Emerald40 Ltd t/a Bespoke Advantage (“Bespoke Advantage”), a company registered in England and Wales under company number 09361144, VAT number 201723947 whose registered office is at Suite 229, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX (‘we’, ‘our’ or ‘us’).
We take pride in delivering an exceptional service and ensuring that our work meets with your expectations. This agreement and our proposal outlines the responsibilities of both parties and what will take place should something go wrong. You are employing Bespoke Advantage to undertake the project as outlined in the proposal. In accordance with these terms of business and the proposal…
You agree that you have the authority to enter into this contract on behalf of yourself, your company or your organization. You will provide us with everything required to complete the project on time. You understand that if you fail to do so, it will impact upon the delivery times of the project You’ll complete any preparatory work before our sessions and implement the actions we agree. You agree to abide by our payment terms as stipulated in this contract. We agree that we have the experience and ability to do everything we’ve committed to you and that it will be done in a professional and timely manner.
PAYMENT TERMS
Our pricing is based on the length of time it takes to undertake and deliver the work we have agreed. We understand that as a small business, payment terms provide you with the opportunity to plan and budget. We do extend payment terms. As we are a small business, having our bills paid on time is equally important. To maintain a professional relationship, please ensure that you respect our payment dates.
CANCELLATION
Should you need to cancel a project, you will pay us for the time we have spent on your work up until that date.
THE DEPOSIT
All deposits are non-refundable. We book projects ahead of time – often up to six months in advance. Deposits are our way of committing our time to you and to ensuring that you are committed to working with us.
LEGAL CONSIDERATIONS
We will always deliver work to the best of our ability, we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. Any liability is strictly limited to the price you paid for the project. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
COPYRIGHT AND IP
The methodology and experience we share with you is owned by us and may not be repackaged, rebranded or resold in any way. We love to share what we’ve learned on our blog and on social media channels. We reserve the right to write about our projects for books, magazines and for websites to share the experience and learnings on behalf of others. If you are not happy for us to do so, please let us know.
OFFICE HOURS
Our office hours are 9am – 5.30pm, Monday to Friday. We will usually respond to emails within one working day. We don’t tend to check emails at the weekend. Please bear this in mind.
LEGALLY BINDING CONTRACT
You can’t transfer this contract to anyone else without our permission. This contract is a legally binding document under exclusive jurisdiction of the English and Welsh courts.
We love partnering up with award-winning beauty and wellness brands, well-established companies, retailers, investors, trade bodies to bring your ideas to life. With over 60 years combined experience in building brands we know what it takes.
As a beauty brand consultancy, we support you in taking your business to the next level through strategy, brand management, product development. Introducing our 3 C’s – we draw upon years of Clarity, Creativity, Commerciality to deliver your results. We design brand identities and visual elements, create products, develop go-to-market strategies to help you to engage with your ideal customers. We work with you to develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure, neatly packaged up to deliver you commercial results.
We work with clients based in different corners of the world – from the UK, to Africa, Sri Lanka, Australia, the Middle East and across Europe. Over the years we have worked with a diverse portfolio of businesses – here’s a snapshot. If you would like to discuss your ideas with us, get in touch, we would love to hear from you.
‘As a Queensland-based company, we were determined to tap into the European market and establish a strong presence. From the very beginning, Bespoke Advantage demonstrated a deep understanding of our export goals and objectives. Their comprehensive knowledge of the European market, coupled with their extensive network of contacts, enabled them to connect us with key decision-makers and influential stakeholders in our target countries. Their strategic guidance and insights were invaluable in shaping our export strategy and positioning us for long-term success.’
‘With the assistance of TIQ, we engaged Bespoke Advantage to help us enter the highly competitive but lucrative UK market. During the last few months Janet and her team have worked diligently to introduce and expose Perfect Potion to buyers and retailers we would never have been able to reach being based in Australia.’
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘Absolutely fantastic course. Condensed learning from Janet, an expert in developing beauty brands. Also, valuable introductions to expert professionals, in the Masterclass sessions. In 12 weeks, you will learn from Janet, what would take years to learn by yourself. A very worthwhile investment’