Beauty packaging considerations can be a minefield. You are completely inspired about your new brand, you can visualize this sitting on your favorite retailers’ shelves and it looks amazing! You are so proud! In your mind, you are so clear. Products lined up neatly, shelves fully stocked, packaging looking beautiful and crisp, with great copy and logos. You visualize yourself turning through the store and coming face to face with the gondola end and you can’t stop smiling, feeling pretty smug as you love what you have created!
And then you physically walk into your retailer and your heart sinks, this looks awful, nothing like your planogram, where did it all go so wrong! And more importantly how are you going to fix this? The truth of bricks and mortar retail is that your product will not always look like what you have in mind. From the moment, your product leaves your warehouse, through to the time it is unpacked and merchandised in-store it may have been through several warehouses and transits before arriving on-shelf.
The secret to successful bricks and mortar retailing is to create a sensorial experience for your customers, your customers are looking to be excited about the look and feel of your products. This is something you can do far better instore than online, so think about the journey your customer goes through when walking into a store, and how you can stand out and appeal to them in way that excites them.
1. Design your Brand with the End in Mind
Consider merchandising as you develop your product. Certain colours and designs don’t look good on shelf. Not all colours travel well, white can look crisp and pristine but can also become discoloured in transit. Packaging can get crushed on route to stores. What can you do about this? Ensure that your development process includes conducting transits tests to test the durability of product componentry and packaging.
2: Manage your Packaging In-Store or Hire a Team to Do this for You
Reality check, retailers may be short staffed in-stores. Whilst they hate to be ‘out of stock’ and losing sales, on a busy day if they are short staffed, shelves may stand empty. You may have to provide your own staffing for their stores, or you might be better off employing the services of a merchandising team to travel around the country managing the stocking and merchandising of your products in-stores. Ensuring that your brand is correctly merchandised in-stores through the services of a professional team implementing a well-thought through planogram, could save you a lot of money in lost sales.
3: You can’t Control where you are Positioned in Store
Although I have been involved in many a negotiation with a beauty brand (including with the most premium brands in the most premium stores) with regards to their location in stores, with some refusing to go in unless they were positioned at the front door, remember products and brands are merchandised based on a planogram and their contribution to sales performance. You are not responsible for the stores planogram. So, you will have to compromise. Be prepared to do this. Based on the size of a store and the value of your sales contribution, you will be allocated a space. It may not be what you have in mind, bear in mind you may not be the brand that drives the most sales for this retailer. Accept and be happy with that. This will change store to store dependent on the layout of the store and the brand portfolio.
4: Retail changes Day to Day
Promotional dates change, orders changes, planograms change, sometimes whether a retailer wants to keep your brand in-store changes. That is the nature of retail, you can’t control the way people shop. Accept this, there is nothing you can do about this.
5: Have a Plan A and a Plan B
Plans are great, they provide you with a structure and a vision. But be prepared to flex this, this is the way all successful retailers and brands work. Whilst you have a Plan A for your brand and for your product, as you roll your brand out from retailer to retailer, and market to market, remember you will have to flex this plan to changing demographics so have a Plan B.
Do you need support with your product development and in designing your brand? Get in touch to discuss how we can work with you.
As a beauty and wellness consultancy, we develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure neatly packaged up to deliver you commercial results. We design brand identities and visual elements, manage your product development, build your go-to-market strategies to help you to engage with your ideal customers.
We are proud to support our clients from different regions of the world – from Saudi Arabia, to Dubai, Sri Lanka, Africa, Australia, the US, Canada, Europe and the UK – from entrepreneurs, to multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies. And we work with you across the retail sector, and the professional sector, including the hair care market, professional nail care market, spas, salons, hotels and the aesthetics market – here’s a snapshot.
If you would like to discuss your ideas with us, get in touch, we would love to hear from you.
As an international beauty and wellness consultancy, we are proud to work alongside clients from different regions of the world – Saudi Arabia, Dubai, Sri Lanka, Africa, Australia, Canada, US, Europe and the UK . We love collaborating with entrepreneurs, multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies across the retail sector, and the professional sector, including those selling into the hair care market, hotels, spas, professional nail care market and aesthetics market.
If you need support with devising a new strategy, developing a new product range, designing your packaging or rebranding your current product range, managing your PR, or with planning your market-entry into international markets, get in touch, we would love to hear from you.
Bespoke is a brand management expert with deep industry knowledge, extensive experience and a comprehensive understanding of the beauty and personal industry in the UK and Europe, complemented by an extensive network of contacts in the relevant market segments. Bespoke’s expertise, experience and contacts significantly contributed the success of the UK/Europe project with the companies that Bespoke assisted successfully entering or well on track to enter the UK and European markets. The Bespoke team was very professional, responsive and obliging and always delivered within timeframes. It was a pleasure to work with them.
Working with Janet over the past year has been a real pleasure, she has fantastic industry experience and knowledge of the UK beauty market. She has delivered a number of webinars for my clients looking at how to enter the UK market, providing an overview of the market and how to build a strategy. She took the briefs we provided and added real value to them, included key insights and information that my clients have found incredibly useful. Feedback on these sessions has been very positive. Janet is a clear communicator and has always delivered as agreed and on time. We are continuing to work together on other projects and I very much value the conversations we share.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘As a Queensland-based company, we were determined to tap into the European market and establish a strong presence. From the very beginning, Bespoke Advantage demonstrated a deep understanding of our export goals and objectives. Their comprehensive knowledge of the European market, coupled with their extensive network of contacts, enabled them to connect us with key decision-makers and influential stakeholders in our target countries. Their strategic guidance and insights were invaluable in shaping our export strategy and positioning us for long-term success.’
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘Absolutely fantastic course. Condensed learning from Janet, an expert in developing beauty brands. Also, valuable introductions to expert professionals, in the Masterclass sessions. In 12 weeks, you will learn from Janet, what would take years to learn by yourself. A very worthwhile investment’