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These terms and conditions (‘the Terms”) govern the users (‘you’ or ‘your’) use of the website www.thebespokeadvantage.com (‘the Website’) and your relationship with Emerald40 Ltd t/a Bespoke Advantage (“Bespoke Advantage”), a company registered in England and Wales under company number 09361144, VAT number 201723947 whose registered office is at Suite 229, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX (‘we’, ‘our’ or ‘us’).
We take pride in delivering an exceptional service and ensuring that our work meets with your expectations. This agreement and our proposal outlines the responsibilities of both parties and what will take place should something go wrong. You are employing Bespoke Advantage to undertake the project as outlined in the proposal. In accordance with these terms of business and the proposal…
You agree that you have the authority to enter into this contract on behalf of yourself, your company or your organization. You will provide us with everything required to complete the project on time. You understand that if you fail to do so, it will impact upon the delivery times of the project You’ll complete any preparatory work before our sessions and implement the actions we agree. You agree to abide by our payment terms as stipulated in this contract. We agree that we have the experience and ability to do everything we’ve committed to you and that it will be done in a professional and timely manner.
PAYMENT TERMS
Our pricing is based on the length of time it takes to undertake and deliver the work we have agreed. We understand that as a small business, payment terms provide you with the opportunity to plan and budget. We do extend payment terms. As we are a small business, having our bills paid on time is equally important. To maintain a professional relationship, please ensure that you respect our payment dates.
CANCELLATION
Should you need to cancel a project, you will pay us for the time we have spent on your work up until that date.
THE DEPOSIT
All deposits are non-refundable. We book projects ahead of time – often up to six months in advance. Deposits are our way of committing our time to you and to ensuring that you are committed to working with us.
LEGAL CONSIDERATIONS
We will always deliver work to the best of our ability, we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. Any liability is strictly limited to the price you paid for the project. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
COPYRIGHT AND IP
The methodology and experience we share with you is owned by us and may not be repackaged, rebranded or resold in any way. We love to share what we’ve learned on our blog and on social media channels. We reserve the right to write about our projects for books, magazines and for websites to share the experience and learnings on behalf of others. If you are not happy for us to do so, please let us know.
OFFICE HOURS
Our office hours are 9am – 5.30pm, Monday to Friday. We will usually respond to emails within one working day. We don’t tend to check emails at the weekend. Please bear this in mind.
LEGALLY BINDING CONTRACT
You can’t transfer this contract to anyone else without our permission. This contract is a legally binding document under exclusive jurisdiction of the English and Welsh courts.
As a beauty and wellness consultancy, we develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure neatly packaged up to deliver you commercial results. We design brand identities and visual elements, manage your product development, build your go-to-market strategies to help you to engage with your ideal customers.
We are proud to support our clients from different regions of the world – from Saudi Arabia, to Dubai, Sri Lanka, Africa, Australia, the US, Canada, Europe and the UK – from entrepreneurs, to multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies. And we work with you across the retail sector, and the professional sector, including the hair care market, professional nail care market, spas, salons, hotels and the aesthetics market – here’s a snapshot.
If you would like to discuss your ideas with us, get in touch, we would love to hear from you.
As an international beauty and wellness consultancy, we are proud to work alongside clients from different regions of the world – Saudi Arabia, Dubai, Sri Lanka, Africa, Australia, Canada, US, Europe and the UK . We love collaborating with entrepreneurs, multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies across the retail sector, and the professional sector, including those selling into the hair care market, hotels, spas, professional nail care market and aesthetics market.
If you need support with devising a new strategy, developing a new product range, designing your packaging or rebranding your current product range, managing your PR, or with planning your market-entry into international markets, get in touch, we would love to hear from you.
Bespoke is a brand management expert with deep industry knowledge, extensive experience and a comprehensive understanding of the beauty and personal industry in the UK and Europe, complemented by an extensive network of contacts in the relevant market segments. Bespoke’s expertise, experience and contacts significantly contributed the success of the UK/Europe project with the companies that Bespoke assisted successfully entering or well on track to enter the UK and European markets. The Bespoke team was very professional, responsive and obliging and always delivered within timeframes. It was a pleasure to work with them.
Working with Janet over the past year has been a real pleasure, she has fantastic industry experience and knowledge of the UK beauty market. She has delivered a number of webinars for my clients looking at how to enter the UK market, providing an overview of the market and how to build a strategy. She took the briefs we provided and added real value to them, included key insights and information that my clients have found incredibly useful. Feedback on these sessions has been very positive. Janet is a clear communicator and has always delivered as agreed and on time. We are continuing to work together on other projects and I very much value the conversations we share.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘As a Queensland-based company, we were determined to tap into the European market and establish a strong presence. From the very beginning, Bespoke Advantage demonstrated a deep understanding of our export goals and objectives. Their comprehensive knowledge of the European market, coupled with their extensive network of contacts, enabled them to connect us with key decision-makers and influential stakeholders in our target countries. Their strategic guidance and insights were invaluable in shaping our export strategy and positioning us for long-term success.’
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘Absolutely fantastic course. Condensed learning from Janet, an expert in developing beauty brands. Also, valuable introductions to expert professionals, in the Masterclass sessions. In 12 weeks, you will learn from Janet, what would take years to learn by yourself. A very worthwhile investment’