If you are thinking of booking in for a Bespoke Advantage workshop, please take your time to familiarise yourself with our terms.
REFRESHMENTS
We provide refreshments and lunch over the course of the day, please let us know of any allergies or dietary concerns upon booking. Those of you on a very restrictive diet may find you need to make alternative arrangements. If in doubt, please discuss with us.
PAYMENT TERMS
Payment for the workshops is due in full in advance. We book workshops ahead of time – often up to six months in – this payment is our way of committing our time to you and to ensuring that you are equally committed to working with us.
CANCELLATION
We appreciate that on occasions you may need to cancel your attendance to the workshop. If you notify us more than one calendar month before the workshop, you may send a friend or colleague in your place, transfer to a later date or receive a full refund. For bookings cancelled one month or less before the workshop, a refund or the option of a transfer is not possible, as costs are incurred for services and materials. No shows are not eligible for a refund.
Our 1-2- 1 workshops and group workshops get booked up very quickly and are often sold out in advance of them taking place. It can be very difficult to fill places for last minute cancellations so regrettably we are unable to transfer you to a later course or to provide a refund within four weeks of the course. If you would like to arrange to send a replacement this is fine, on the understanding that you will be responsible for passing on all joining instructions.
Should we need to cancel the course, you will either be able to transfer your place to another class or receive a full refund. In the case of cancelling a class, the amount we will refund to you is strictly limited to the cost you paid for the course. We are unable to cover expenses for travel arrangements so please make sure you have insurance in place to cover this.
LEGAL STUFF
We will always deliver to the best of our ability but we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Any liability is strictly limited to the price you paid for the workshop.
If any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
BY COMPLETING AND PAYING FOR THE WORKSHOP YOU ARE AGREEING TO BE BOUND BY OUR WORKSHOP TERMS.
As a beauty and wellness consultancy, we develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure neatly packaged up to deliver you commercial results. We design brand identities and visual elements, manage your product development, build your go-to-market strategies to help you to engage with your ideal customers.
We are proud to support our clients from different regions of the world – from Saudi Arabia, to Dubai, Sri Lanka, Africa, Australia, the US, Canada, Europe and the UK – from entrepreneurs, to multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies. And we work with you across the retail sector, and the professional sector, including the hair care market, professional nail care market, spas, salons, hotels and the aesthetics market – here’s a snapshot.
If you would like to discuss your ideas with us, get in touch, we would love to hear from you.
As an international beauty and wellness consultancy, we are proud to work alongside clients from different regions of the world – Saudi Arabia, Dubai, Sri Lanka, Africa, Australia, Canada, US, Europe and the UK . We love collaborating with entrepreneurs, multi-award-winning beauty and wellness brands, retailers, investors, distributors, embassies and trade bodies across the retail sector, and the professional sector, including those selling into the hair care market, hotels, spas, professional nail care market and aesthetics market.
If you need support with devising a new strategy, developing a new product range, designing your packaging or rebranding your current product range, managing your PR, or with planning your market-entry into international markets, get in touch, we would love to hear from you.
Bespoke is a brand management expert with deep industry knowledge, extensive experience and a comprehensive understanding of the beauty and personal industry in the UK and Europe, complemented by an extensive network of contacts in the relevant market segments. Bespoke’s expertise, experience and contacts significantly contributed the success of the UK/Europe project with the companies that Bespoke assisted successfully entering or well on track to enter the UK and European markets. The Bespoke team was very professional, responsive and obliging and always delivered within timeframes. It was a pleasure to work with them.
Working with Janet over the past year has been a real pleasure, she has fantastic industry experience and knowledge of the UK beauty market. She has delivered a number of webinars for my clients looking at how to enter the UK market, providing an overview of the market and how to build a strategy. She took the briefs we provided and added real value to them, included key insights and information that my clients have found incredibly useful. Feedback on these sessions has been very positive. Janet is a clear communicator and has always delivered as agreed and on time. We are continuing to work together on other projects and I very much value the conversations we share.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘As a Queensland-based company, we were determined to tap into the European market and establish a strong presence. From the very beginning, Bespoke Advantage demonstrated a deep understanding of our export goals and objectives. Their comprehensive knowledge of the European market, coupled with their extensive network of contacts, enabled them to connect us with key decision-makers and influential stakeholders in our target countries. Their strategic guidance and insights were invaluable in shaping our export strategy and positioning us for long-term success.’
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘Absolutely fantastic course. Condensed learning from Janet, an expert in developing beauty brands. Also, valuable introductions to expert professionals, in the Masterclass sessions. In 12 weeks, you will learn from Janet, what would take years to learn by yourself. A very worthwhile investment’