If you are thinking of booking in for a Bespoke Advantage workshop, please take your time to familiarise yourself with our terms.
REFRESHMENTS
We provide refreshments and lunch over the course of the day, please let us know of any allergies or dietary concerns upon booking. Those of you on a very restrictive diet may find you need to make alternative arrangements. If in doubt, please discuss with us.
PAYMENT TERMS
Payment for the workshops is due in full in advance. We book workshops ahead of time – often up to six months in – this payment is our way of committing our time to you and to ensuring that you are equally committed to working with us.
CANCELLATION
We appreciate that on occasions you may need to cancel your attendance to the workshop. If you notify us more than one calendar month before the workshop, you may send a friend or colleague in your place, transfer to a later date or receive a full refund. For bookings cancelled one month or less before the workshop, a refund or the option of a transfer is not possible, as costs are incurred for services and materials. No shows are not eligible for a refund.
Our 1-2- 1 workshops and group workshops get booked up very quickly and are often sold out in advance of them taking place. It can be very difficult to fill places for last minute cancellations so regrettably we are unable to transfer you to a later course or to provide a refund within four weeks of the course. If you would like to arrange to send a replacement this is fine, on the understanding that you will be responsible for passing on all joining instructions.
Should we need to cancel the course, you will either be able to transfer your place to another class or receive a full refund. In the case of cancelling a class, the amount we will refund to you is strictly limited to the cost you paid for the course. We are unable to cover expenses for travel arrangements so please make sure you have insurance in place to cover this.
LEGAL STUFF
We will always deliver to the best of our ability but we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Any liability is strictly limited to the price you paid for the workshop.
If any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
BY COMPLETING AND PAYING FOR THE WORKSHOP YOU ARE AGREEING TO BE BOUND BY OUR WORKSHOP TERMS.
Welcome! We’ve created the Bespoke Advantage blog as a source of inspiration for you, to provide you with insight, knowledge and a vision for creating your brand. Don’t be afraid to think big, plan carefully and to follow your creative ideas.
We love partnering up with visionary entrepreneurs and organisations to develop new brands in this industry. Our team are passionate and insightful professionals with years of experience – in strategy, branding, product development, retail and travel retail buying, category management, global marketing, contract manufacturing, pricing, packaging – we help you to create, develop and grow your business.
Straightforward, positive, creative pragmatic thinkers, we believe in telling things the way they are. We work with you to develop a comprehensive strategy for your business by looking at the ‘big picture’ and then delving down into the details to create order and structure, neatly packaged up to deliver you commercial results.
Our founder Janet Milner-Walker has worked with leading brands and companies across the beauty, retail and luxury sectors in the UK, Dubai and South Africa. She founded Bespoke Advantage as a beauty brand management company…
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet is one of the best people I have ever worked with in my career. She fully understands the whole process of product development, supply chain and marketing. Janet has in-depth experience of toiletries and international retailing. I would recommend her to any company or client.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘I highly recommend Bespoke Advantage to business owners across the beauty, spa and wellness industry. Janet has been a fantastic support to my business. Through her in-depth knowledge of the beauty industry she has provided me with strategies specifically tailored to my business needs, to help me to grow my business across the marketplace’.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘Janet is extremely professional, knowledgeable and thorough, an expert of her field. This shone through from our first conversation, which instinctively led me to want to work with Bespoke Advantage. As a new skincare brand the expertise of Bespoke Advantage has been invaluable.’
‘Janet, absolutely fantastic to meet you today. Thoroughly enjoyed The Beauty Workshop. You definitely excel in your area and beyond.’
‘We have been really pleased to work with Janet. Through her 6-Month online coaching program she showed us exactly what we needed to do each step of the way. Really look forward to having future opportunities to work together.’
‘Many thanks again for all the help, support and words of encouragement, as I said before, best and most sensible thing I’ve done in developing my beauty ideas is to engage with you!’
‘It’s been inspirational working with Janet. We are in the process of launching a skincare brand however have received conflicting opinions from so many people we were really confused. I am so impressed by Janet’s knowledge and experience in product development, marketing and retail and the way she explains everything so clearly. She is very motivating and positive, and so much fun to work with. I have much more clarity and confidence in how to move things forward.’