These terms and conditions (‘the Terms”) govern the users (‘you’ or ‘your’) use of the website www.thebespokeadvantage.com (‘the Website’) and your relationship with Emerald40 Ltd t/a Bespoke Advantage (“Bespoke Advantage”), a company registered in England and Wales under company number 09361144, VAT number 201723947 whose registered office is at Suite 229 Unit B 63-66 Hatton Garden, London, England, EC1N 8LE (‘we’, ‘our’ or ‘us’).
We take pride in delivering an exceptional service and ensuring that our work meets with your expectations. This agreement and our proposal outlines the responsibilities of both parties and what will take place should something go wrong. You are employing Bespoke Advantage to undertake the project as outlined in the proposal. In accordance with these terms of business and the proposal…
You agree that you have the authority to enter into this contract on behalf of yourself, your company or your organization. You will provide us with everything required to complete the project on time. You understand that if you fail to do so, it will impact upon the delivery times of the project You’ll complete any preparatory work before our sessions and implement the actions we agree. You agree to abide by our payment terms as stipulated in this contract. We agree that we have the experience and ability to do everything we’ve committed to you and that it will be done in a professional and timely manner.
PAYMENT TERMS
Our pricing is based on the length of time it takes to undertake and deliver the work we have agreed. We understand that as a small business, payment terms provide you with the opportunity to plan and budget. We do extend payment terms. As we are a small business, having our bills paid on time is equally important. To maintain a professional relationship, please ensure that you respect our payment dates.
CANCELLATION
Should you need to cancel a project, you will pay us for the time we have spent on your work up until that date.
THE DEPOSIT
All deposits are non-refundable. We book projects ahead of time – often up to six months in advance. Deposits are our way of committing our time to you and to ensuring that you are committed to working with us.
LEGAL CONSIDERATIONS
We will always deliver work to the best of our ability, we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. Any liability is strictly limited to the price you paid for the project. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
COPYRIGHT AND IP
The methodology and experience we share with you is owned by us and may not be repackaged, rebranded or resold in any way. We love to share what we’ve learned on our blog and on social media channels. We reserve the right to write about our projects for books, magazines and for websites to share the experience and learnings on behalf of others. If you are not happy for us to do so, please let us know.
OFFICE HOURS
Our office hours are 9am – 5.30pm, Monday to Friday. We will usually respond to emails within one working day. We don’t tend to check emails at the weekend. Please bear this in mind.
LEGALLY BINDING CONTRACT
You can’t transfer this contract to anyone else without our permission. This contract is a legally binding document under exclusive jurisdiction of the English and Welsh courts.
We hope you have found our website a source of inspiration. We love partnering up with visionary entrepreneurs, organisations, retailers, spas and salons like you to develop new brands or to reposition existing businesses.
As a brand management company we draw upon strategic insights, creative thinking, commerciality and years of experience in branding, product development, retail and travel retail to help you to develop and grow your business.
We build marketing strategies, conceptualise brand identities and visual elements, create products, develop online and offline marketing campaigns, social media and PR to help you to engage with your ideal customers – whether you are selling direct-to-consumer or through bricks and mortar.
We work with you to develop a comprehensive strategy for your business by understanding your vision (and the marketplace) and then delving into the details to create order and structure, neatly packaged up to deliver you commercial results.
Over the years we have worked with a diverse portfolio of businesses – here’s a snapshot. If you would like to discuss your business with us, get in touch, we would love to hear from you.
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet is one of the best people I have ever worked with in my career. She fully understands the whole process of product development, supply chain and marketing. Janet has in-depth experience of toiletries and international retailing. I would recommend her to any company or client.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘I highly recommend Bespoke Advantage to business owners across the beauty, spa and wellness industry. Janet has been a fantastic support to my business. Through her in-depth knowledge of the beauty industry she has provided me with strategies specifically tailored to my business needs, to help me to grow my business across the marketplace’.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘Janet is extremely professional, knowledgeable and thorough, an expert of her field. This shone through from our first conversation, which instinctively led me to want to work with Bespoke Advantage. As a new skincare brand the expertise of Bespoke Advantage has been invaluable.’
‘Janet, absolutely fantastic to meet you today. Thoroughly enjoyed The Beauty Workshop. You definitely excel in your area and beyond.’
‘We have been really pleased to work with Janet. Through her 6-Month online coaching program she showed us exactly what we needed to do each step of the way. Really look forward to having future opportunities to work together.’
‘Many thanks again for all the help, support and words of encouragement, as I said before, best and most sensible thing I’ve done in developing my beauty ideas is to engage with you!’
‘It’s been inspirational working with Janet. We are in the process of launching a skincare brand however have received conflicting opinions from so many people we were really confused. I am so impressed by Janet’s knowledge and experience in product development, marketing and retail and the way she explains everything so clearly. She is very motivating and positive, and so much fun to work with. I have much more clarity and confidence in how to move things forward.’
‘Bespoke Advantage helped us to bring our brand to life creatively and strategically. We have a clear strategy in place, with a distinctive brand message that enables us to articulate our brand to retailers and to journalists.’